Refund & Return Policy

Last updated: May 12, 2026

At Loaded Waters, we want you to love what you ordered. If you're not satisfied, we offer a 30-day money-back guarantee on all orders. This page explains how it works.

1. 30-Day Money-Back Guarantee

You may request a refund within 30 days of the delivery date. To start, email us at jassica@loadedwaters.co with your order number and a brief reason for the return. Our team will respond within 1–2 business days with next steps.

2. Opened or Used Product

If you've already opened or tried the product and it's not for you, you do not need to ship anything back. Just email us within 30 days of delivery with your order number and we'll process a refund. We don't ask for empty packaging or partial returns.

3. Unopened Product

For unopened, unused product returned within 30 days of delivery:

Email jassica@loadedwaters.co to request a return authorization
Once approved, ship the product back to the address we provide
Return shipping is the customer's responsibility (the return is at your cost)
Once we receive the product, we'll issue a refund to your original payment method within 5–10 business days

We recommend using a trackable shipping method. We are not responsible for items lost or damaged in return transit.

4. Damaged or Defective Product

If your order arrives damaged, defective, or incorrect, we'll make it right at no cost to you. Email jassica@loadedwaters.co within 7 days of delivery with:

Your order number
A photo of the damaged or defective item
A photo of the shipping box (if applicable)

We'll send a replacement or issue a full refund, including any original shipping charges. You will not be asked to pay for return shipping in these cases.

5. Refund Processing

Once approved, refunds are issued to the original payment method.
Refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.

6. Subscriptions

If you have an active subscription, you may cancel at any time before your next renewal date by:

Logging into your account and managing your subscription, or
Emailing jassica@loadedwaters.co with your order details

Already-shipped subscription orders are eligible for the same 30-day money-back guarantee described above. We do not refund subscription charges that have already been processed and shipped unless within the 30-day window.

7. Non-Refundable Items

The following are not eligible for refunds:

Orders requested for refund more than 30 days after delivery
Items lost or damaged after delivery due to circumstances outside our control
Gift cards (if offered)
Promotional items received as part of a giveaway or free gift

8. Order Cancellations

Orders can be cancelled if they have not yet shipped. Email us as soon as possible at jassica@loadedwaters.co with your order number. If the order has already shipped, please follow the return process above.

9. Address Changes

If you need to change a shipping address after placing an order, contact us immediately at jassica@loadedwaters.co. We cannot guarantee changes once an order has been processed for shipping.

10. Chargebacks

If you have an issue with your order, please contact us first — we're committed to resolving every concern. Filing a chargeback without first attempting to resolve the issue with our team may delay your refund and complicates the dispute process. Most issues are resolved within 1–2 business days of contacting us directly.

11. Questions

If you have any questions about this policy, contact us at:

Loaded Waters (Loaded Water Inc)

Email: jassica@loadedwaters.co

Phone: 5712790555